sea moss gel FAQ
Processing Time:
All orders are processed within 2-3 business days. Once your order is processed, you will receive a confirmation email with your shipping details and tracking information.
Delivery Times:
Europe:
Please allow 7-9 days for delivery once your order has been shipped.
Rest of the World:
Delivery times for orders shipped outside of Europe are approximately 12-14 days.
Please note that these are estimated delivery times and actual delivery times may vary depending on your location and local postal services. We appreciate your patience and strive to get your order to you as quickly as possible.
Returns Policy
Due to the nature of our product, we are unable to accept returns for Black Seed Oil that has been opened, used or away for 15 days.
We prioritize the health and safety of our customers, and this policy ensures that all our products meet the highest standards of quality and hygiene.
Damaged or Defective Products:
In the rare event that your order arrives damaged or broken, we are here to help.
Please contact us within 7 days of receiving your order with detailed photos of the damage. We will promptly address the issue by offering a replacement or a refund for the affected product.